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Where do I add a new email
to my account?
Click
here to access your PLESK domain control panel and add your new mail
account.
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What should my outgoing email
server be configured to?
Set your outgoing email
server to smtp.yourserviceprovidersname
For example, if Comcast provides your internet connectivity, your
outgoing mail server would be smtp.comcast.net.
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What should my incoming email
server be configured to?
Your incoming mail server should be set to mail.yourdomainname.com.
For example, if one's domain name was mysecurestore.biz, their incoming
email server would be mail.mysecurestore.biz. Do not include the period
at the end of the sentence.
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I get strange emails about
"account suspension" and other scary things. They appear
to be coming from Web App Guru, or my own site system administrator.
They have Zip files attached to them, and tell me to open them. Should
I?
No. A good rule of thumb is "never trust anybody
on the Internet. Throw suspicious emails out immediately." No WAG
employee will ever ask for or send sensitive information over the Internet.
We will always take care of sensitive situations on the phone to minimize
confusion and optimize security.
If you receive a suspicious email from anybody
you know or don't know, containing an attached file such as a zip file,
never trust it. Be particularly skeptical if it is supposedly from a
site administrator.
- Do not send credit card numbers by email.
- Do not share passwords with "customer service"
even if they ask for it by email.
- If you are asked to follow a link to a site and
maintain your account online, do not do so without speaking to an
authorized customer service representative on the phone.
- Do not accept credit information or make purchases
on the behalf of strangers who contact you over the Internet.
If you do, you may find yourself the victim of
a phishing scam or a virus.
Phishing scams are the latest in online crime,
and are the number one reason you should never trust or believe anybody
on the Internet until you have verified their identity and authenticity.
Viruses may get through our spam filter, if they
are in the zip format, because zip files are commonly sent between computers.
However, if you receive an email for an account administrator or any
other representative, asking you to open a zip file, you can be assured
that it was not sent by us.
Delete these emails immediately.
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Am I liable for spam I send
through WAG servers?
You are responsible for any criminal or civil penalties
which are assessed to WAG servers and are the result of any illegal
Internet activities. If you are not certain whether or not your email
is spam, please refer
to this resource.
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Will you suspend my
account if you receive a spam complaint about it?
We reserve the right to suspend your account in
the event we receive a complaint about spamming that is related to your
domain.
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How do I check my email
through a browser?
Go to http://webmail.yourdomainname.whatever and
enter your username and password. You can only check email for your
domain at this location. You cannot check email for any other accounts.
Once you are there, type in the username and password for your email
account.
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- What is the transfer
limit on emails?
Emails that are more than 5mb in size cannot
be sent through our servers and will be bounced. This is to maintain
optimal performance of the server for all users.
If you need to transfer large files, you must do it through FTP.
We may also configure an upload page which is publicly accessible,
but can be password protected. It will not be formatted.
We also recommend you consider the Docubrary functionality of Site
Manager for managing large amount of documents in a professional fashion
that is integrated into your web site interface.
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What size is my email
box by default? Can I change that?
Your default mailbox size is 10mb. This size
may be changed if you speak with your system administrator by emailing
support@webappguru.net.
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Are emails on your server
backed up? Should I store them on my local machine or on the server?
Emails on the server
are not backed up. It is recommend you always have a copy on your
local desktop.
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