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I pay my account on a quarterly,
semi annual or annual basis. How far can my account be overdue before
WAG suspends my service?
If your account is more than 15 days delinquent, your service may be
suspended at any time without previous notice. If it is more than 30
days overdue, it will be suspended until payment is received in full,
and your check has cleared. This may represent a substantial delay in
your service and result in lost revenue for your business.
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What is the WAG definition
of a site maintenance incident?
A maintenance incident is one email containing a request for changes
on your site, followed by an acknowledgement of reception by WAG personnel.
If we do not acknowledge receipt of the request, assume that it has
not been received and follow up with us.
If you send an email to us requesting and detailing a site update,
then send us another email because you forgot important details, this
will most likely count as two incidents, especially if we have performed
the site updates already.
Thus it is important to provide WAG personnel with clear, concise and
complete directions for your site update. As the customer, you alone
are responsible for providing this information. We will not work on
a maintenance incident unless we are clear about the scope of work involved.
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What is the minimum amount
WAG bills per incident of site maintenance?
We bill a minimum of one hour per maintenance incident.
This service is provided to WAG customers at the discounted hourly rate
of $50/hour. That is a saving more than 30% off our normal development
rate of $75/hour.
This discount only applicable on site maintenance, not site development.
Payment by credit card is due immediately upon completion. If we do
not have a credit card number on file for you, one must be provided
to commence work.
If you have 1 incident every 2 months, or if you spend an average of
$25/month updating your site, we recommend you consider upgrading your
account to a Site Manager enabled account. This will enable you to quickly
and easily update your own site, in addition to giving you a host of
valuable features to better build and manage your web site.
Cost and additional details if you wish to upgrade your eCommerce or
basic hosting account are available
here.
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What is your average response
time per site maintenance request?
Response time is generally 24 hours if the site maintenance request
is made Monday-Thursday. However, any request made on a Friday, Saturday
or Sunday may be processed by Tuesday morning of the following week.
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