General FAQ Email Online Store Billing and Site Maintenance Webalizer

General FAQ

  1. Where do I sign up for hosting with Web App Guru(WAG)?
  2. I have a new hosting account with WAG. I need to change my DNS information with my registrar, so it will point to your servers. What are the names of your DNS servers?
  3. How do I administer my domain using my web based control panel?
  4. When I access my web based control panel, can I just ignore that certificate warning?
  5. How do I check my web site statistics?
  6. Can you please explain what my website statistics mean?
  7. Why can't I login via FTP?
  8. What is your refund policy?
  9. How do I contact support?

Billing and Site Maintenance

Email

  1. How do I add a new email to my account?
  2. What should my outgoing email server be configured to?
  3. What is my incoming email server configured to?
  4. I get strange emails about "account suspension" and other scary things. They appear to be coming from Web App Guru, or my own site system administrator. They have Zip files attached to them, and tell me to open them. Should I?
  5. Am I liable for spam I send through your servers?
  6. Will you suspend my account if you receive a spam complaint about my domain?
  7. How do I check my email through a browser?
  8. What is the transfer limit on emails?
  9. What size is my email box by default? Can I change that?
  10. Are emails on your server backed up? Should I store them on my local machine or on the server?

Online Store

  1. Is the credit card information that is submitted to my site secure?
  2. Why is it not safe to store my customers credit card information on the server?
  3. Where is all order information stored?
  4. Can I process orders and run my credit cards manually rather than having Authorize.net process them?
  5. How do I print out an invoice or a packing slip?
  6. How do I change the order status from Pending/Processing/Delivered to something else?

 

  1. Where do I sign up for hosting with Web App Guru?

    2. Web App Guru is a division of NoBaloney Internet Services; you may contact us Toll Free in the U.S. at 1 877 NO-BALONEY, or outside the U.S. at +1 951 643-5345

    Return to top

  2. I am a new account and I need to change my DNS information. What do I change it to?

    3. If you are setting up a new account our systems will send you an email including this and other required information.

    Return to top

  3. How do I administer my web site through my web based control panel?

    4. You may administer all facets of your site through your web based interface.

    Here is where you can:

    • administer emails,
    • view your log files,
    • view webstats,
    • add security certificates,
    • upload files to your site through the browser,
    • download log files,
    • change passwords,
    • setup your reseller logo
    • and more.

    Click here to use your control panel

    Do you have questions about how to use our control panel? Please refer to our online help.

    Return to top

  4. When I access your web based control panel, can I just ignore any certificate warning?

    5. Yes, if your browser gives you a warning about our control panel, just ignore the warning. Click okay to use the control panel.

    Return to top

  5. How do I check my web site statistics?

    6. You may view your site statistics after you log into the control panel.

    Return to top

  6. What do my website statistics mean?

    7. Click here to view an explanation

    Return to top

  7. Why can't I login via FTP?

    8. We've simplified our FTP system so you shouldn't have any problems logging into your site via FTP.

    1) Check your account username and password. If you need to reset your password you may do so through our control panel.
    2) Make sure you are not using an IP address. Please use ftp.yourdomainname.com.

    Return to top

  8. What is your refund policy?

    9. Under no circumstances will refunds be provided, unless Web App Guru has somehow failed in their provision of service.

    For example, if you are a designer and you fail to put your site up in a timely fashion, then your client asks for their money back, WAG will not provide a refund. It is your responsibility also to make sure that your site gets up in a timely fashion.

    If you are a customer who has an issue, for example an email address you can't receive email from, and you don't contact us for a month to tell us, we cannot refund your money. If you email us and we promptly reply and then we don't hear back from you, we have to assume everything is okay and your question was answered.

    If your site has been recently transferred and it is not showing up within 48 hours, you need to get in touch with us.

    It is your responsibility to contact us. It is our responsibility to respond to your emails and provide you with a proper support service. If you don't hear from us within 12 hours or if you have an emergency, please email us again or call us so we can help you in a more timely manner.

    We are very prompt in offering support and if you have ANY problems, we encourage you to please follow up on them with us immediately.

    Return to top

  9. How do I contact WAG support?

    10. Please feel free to email us at support@webappguru.net . If you are a Web App Guru customer you may call us Toll Free at 1 877 NO-BALONEY (1-877-662-2566) or Outside the U.S. at +1 951 643-5345.

    Return to top